Klew Wellness Inc.
Effective Date: November 1, 2026
At Klew Wellness, we are committed to providing high-quality intimate wellness products designed with your comfort, confidence, and well-being in mind. We stand behind the quality of our products and want you to feel confident in your purchase.
Limited Product Warranty
Klew Wellness offers a proposed 90-day limited warranty against defects in materials and workmanship under normal, intended use, beginning on the date of delivery.
This warranty applies to products purchased directly from klewwellness.com and covers manufacturing defects that affect the product’s intended functionality or safety.
What Is Covered
Our limited warranty covers qualifying manufacturing defects, including:
Defects in materials or workmanship.
Structural or functional defects present under normal, intended use.
Product failures resulting from manufacturing issues rather than misuse or improper care.
If a product is determined to be defective under this warranty, Klew Wellness will provide an appropriate replacement or refund.
What Is Not Covered
This limited warranty does not cover:
- Normal wear and tear.
- Damage resulting from misuse, improper handling, or accidents.
- Damage caused by failure to follow product Use & Care Instructions.
- Unauthorized modifications or alterations.
- Cosmetic changes that do not affect product functionality.
- Products purchased from unauthorized third-party sellers.
Due to the intimate nature of our products, additional hygiene and handling precautions may apply when evaluating warranty claims.
These exclusions do not limit any rights or remedies available under applicable consumer protection laws.
How to Submit a Warranty Claim
If you believe your product has a manufacturing defect, please contact our customer support team at hello@klewwellness.com.
Include the following information:
- Your full name.
- Order number or proof of purchase.
- A description of the issue.
- Photographs showing the defect, if applicable.
Our team will review your request and provide instructions regarding the next steps.
For health and hygiene reasons, please do not return a used product unless specifically instructed to do so.
Warranty Resolution
If your claim is approved, Klew Wellness will provide a replacement product or refund, as appropriate.
If a physical return is required for an approved warranty claim, we will provide return instructions and arrange reasonable return shipping at no cost to the customer where required.
Replacement products may be subject to availability.
Product Safety and Proper Care
To help maintain product quality and performance, always follow the instructions provided with your product.
For additional information, please visit our Use & Care Instructions.
If your product appears damaged or defective, discontinue use and contact us for assistance.
International Customers
This warranty applies to eligible purchases shipped to supported international destinations, subject to applicable laws.
Customers outside the United States may have additional statutory warranty rights or consumer guarantees.
Nothing in this warranty limits or excludes rights that cannot legally be waived.
Limitations and Consumer Rights
This limited warranty is provided in addition to any rights or remedies available under applicable law.
To the extent permitted by law, Klew Wellness does not cover damage resulting from improper product use or failure to follow provided safety instructions.
Nothing in this warranty excludes or limits liability that cannot legally be excluded, including applicable product liability obligations.
Contact Us
For questions regarding product warranties, manufacturing defects, or warranty claims, please contact:
Klew Wellness Inc.
North Carolina, United States
Email: hello@klewwellness.com
Website: klewwellness.com
We appreciate your trust in Klew Wellness and are dedicated to providing products that support your comfort and confidence.