Klew Wellness Inc.
Effective Date: November 1, 2026
Website: klewwellness.com

At Klew Wellness Inc. (“Klew Wellness,” “we,” “us,” or “our”), we recognize the importance of protecting your privacy, especially when it comes to personal health and intimate wellness.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, purchase products, complete forms, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this policy. Where applicable law requires consent for specific activities, we will request that consent separately.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• First and last name
• Email address
• Telephone number
• Billing and shipping addresses
• Account login information
• Customer service communications

Shopping and Transaction Information

• Products purchased
• Order history and transaction details
• Shipping preferences and delivery information
• Payment confirmation and transaction identifiers
• Returns, refunds, and customer support requests

Health and Wellness Information

Because our products relate to intimate wellness, customers may voluntarily provide sensitive health-related information when completing questionnaires, submitting inquiries, or communicating with our team.

This information may include personal wellness concerns, product-related experiences, or other health details customers choose to disclose.

We recognize the sensitive nature of this information and seek to limit its collection and use to purposes relevant to the services requested.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address and approximate geographic location
• Browser type and device information
• Pages visited and website interactions
• Referring websites and traffic sources
• Cookie identifiers and analytics information
• Shopping cart activity

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Creating and managing customer accounts
• Processing payments and fulfilling purchases
• Shipping orders and providing delivery updates
• Responding to customer questions and support requests
• Processing returns, refunds, and exchanges
• Providing requested product and wellness information
• Improving website functionality and customer experience
• Analyzing website performance and marketing effectiveness
• Sending promotional communications where permitted
• Sending abandoned cart reminders where permitted
• Preventing fraud and unauthorized transactions
• Meeting applicable legal and regulatory obligations

We do not require customers to provide unnecessary medical information to make ordinary purchases.

3. Sensitive Health Information

Klew Wellness understands that information relating to vaginal health, intimate wellness, and personal product purchases may be particularly sensitive.

We seek to handle this information with additional care.

Health-related information voluntarily submitted through forms, questionnaires, or direct communications may be used to respond to customer inquiries, provide product-related assistance, and address the purpose for which it was submitted.

We do not intend to use information submitted through health questionnaires or private health-related inquiries for targeted advertising or unrelated marketing purposes.

Access to sensitive information should be limited to authorized personnel and service providers who require it for legitimate business purposes.

We encourage customers not to submit medical records, Social Security numbers, or other unnecessary sensitive information through general contact forms.

4. Customer Accounts

Customers are required to create an account to complete purchases through our online store.

Account information may include contact details, saved addresses, order history, and account preferences.

Customers are responsible for maintaining the confidentiality of their login credentials.

If you believe your account has been accessed without authorization, please contact us promptly at hello@klewwellness.com.

You may request account deletion by contacting us. Certain transaction records may need to be retained for legal, accounting, fraud-prevention, or other lawful purposes.

5. Payment Processing

Our website uses WooCommerce to facilitate online purchases and integrates with third-party payment services, which may include:

• Square / Squareup
• Apple Pay
• Google Pay
• PayPal
• Other payment methods displayed at checkout

Payment information is processed through the applicable payment provider.

Depending on the payment method selected, these providers may collect and process payment credentials, billing details, transaction information, and fraud-prevention data in accordance with their own privacy policies.

Klew Wellness may receive payment confirmations, transaction identifiers, and limited payment details necessary to manage orders, refunds, and customer support.

We do not intend to store complete payment card numbers or card security codes within our WooCommerce customer records.

Customers are encouraged to review the privacy policies of their selected payment providers.

6. Order Fulfillment and Shipping

We use WooCommerce and ShipStation to manage and fulfill online orders.

To process shipments, relevant customer information may be shared with ShipStation, shipping carriers, fulfillment partners, and customs authorities when necessary.

This information may include:

• Recipient name
• Shipping address
• Contact information
• Order details
• Package and tracking information
• Customs documentation for international shipments

For international orders, information may be transferred to service providers or authorities outside the customer’s country of residence as necessary to complete delivery and comply with applicable laws.

7. Website Hosting and Third-Party Services

Our website is built using WordPress, Elementor, and WooCommerce and is hosted through GoDaddy.

We also use third-party services to support website functionality and business operations, including:

Cognito Forms: Used to collect and process information submitted through website forms.

Square: Used for payment processing and transaction management.

ShipStation: Used for shipping and order fulfillment.

Google Analytics: Used to understand website traffic and visitor interactions.

Google Ads: Used for advertising measurement and potentially personalized advertising.

Meta / Facebook Pixel: Used for advertising analytics, conversion measurement, and potentially targeted advertising.

Email Marketing Services: Used to manage subscriptions, promotional communications, and automated customer messages.

These providers may process personal information on our behalf or, in some cases, for their own purposes under their respective privacy policies.

We encourage visitors to review the privacy policies of relevant third-party services.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support shopping functionality, improve performance, understand visitor behavior, and measure advertising effectiveness.

Cookies may include:

Essential Cookies: Necessary for shopping carts, account login, checkout, website security, and other core functions.

Analytics Cookies: Help us understand how visitors use our website.

Advertising Cookies: May be used by Google, Meta, and other advertising providers to measure campaigns and deliver relevant advertisements.

Preference Cookies: Help remember selected website settings and preferences.

Where required by applicable law, we request consent before activating nonessential cookies or tracking technologies.

Visitors may manage available cookie preferences through our website’s cookie consent controls or their browser settings.

Disabling certain cookies may affect website functionality.

9. Advertising and Remarketing

Klew Wellness may use Google Ads, Meta advertising tools, and similar services to promote products and measure advertising performance.

These technologies may collect information about website visits, browsing activity, product interactions, and advertising engagement.

Because our products relate to intimate wellness, we recognize that certain browsing and purchasing activities may reveal sensitive personal interests.

We seek to minimize the disclosure of sensitive information to advertising platforms and do not intend to transmit information submitted through private health-related forms for advertising purposes.

Depending on applicable privacy laws, visitors may have the right to opt out of targeted advertising or certain disclosures of personal information.

Requests may be submitted to hello@klewwellness.com.

10. Email Marketing and Automated Communications

Customers may receive transactional communications relating to their accounts, orders, payments, shipping, and customer service inquiries.

Where permitted by applicable law, we may also send marketing communications, including:

• Product announcements
• Special offers and promotions
• Educational wellness content
• Newsletter updates
• Abandoned cart reminders

Marketing communications will include an unsubscribe option when required.

You may unsubscribe from promotional emails at any time using the link provided in the message or by contacting us.

Unsubscribing from marketing emails does not prevent us from sending essential order-related or account-related communications.

11. How We Share Information

We may disclose personal information to trusted third parties when necessary to operate our business, including:

• Payment processing companies
• Shipping and fulfillment providers
• Website hosting and technical support providers
• Form processing services
• Email marketing platforms
• Analytics and advertising providers
• Professional advisers and regulatory authorities where appropriate

We may also disclose information when required by law, to respond to lawful requests, prevent fraud, protect our rights, or facilitate a legitimate business transaction.

Some advertising-related disclosures may qualify as a sale or sharing of personal information under certain privacy laws, even when no money is exchanged.

Where applicable, we will provide legally required notices and opt-out choices.

12. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining customer accounts, processing transactions, complying with legal obligations, resolving disputes, and preventing fraud.

Different categories of information may be retained for different periods.

For example, transaction records may be retained longer than abandoned cart information or routine customer inquiries because of accounting and legal requirements.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

Customers may request additional information about retention practices by contacting hello@klewwellness.com.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or loss.

These safeguards may include secure website connections, access controls, account authentication, software maintenance, and security measures provided by our hosting and payment partners.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

If a security incident affects personal information, we will evaluate and fulfill applicable notification obligations.

14. International Customers and Data Transfers

Klew Wellness Inc. is based in North Carolina, United States, and serves customers internationally.

Personal information collected through our website may be processed or stored in the United States or other countries where our service providers operate.

Privacy laws and data protection standards may differ between countries.

Where required by applicable law, we will use appropriate legal mechanisms and safeguards for international transfers of personal information.

15. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Request a copy of certain personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing activities
• Opt out of certain targeted advertising or data-sharing practices
• Lodge a complaint with an applicable data protection authority

Some rights may be subject to legal exceptions or verification requirements.

To submit a privacy request, contact:

hello@klewwellness.com

Please include sufficient information for us to identify your request. We may need to verify your identity before fulfilling certain requests.

We will respond within the time required by applicable law.

16. Additional Information for European and UK Customers

Where the European Union General Data Protection Regulation (GDPR) or United Kingdom GDPR applies, we process personal information under an appropriate legal basis.

Depending on the activity, these legal bases may include:

• Performance of a contract, such as processing an order
• Compliance with legal obligations
• Legitimate interests, where those interests are not overridden by individual rights
• Consent, where required for marketing, nonessential cookies, or other activities

Where special-category health information is processed and these laws apply, we will identify an appropriate additional legal condition before processing that information.

Eligible individuals may exercise applicable privacy rights by contacting hello@klewwellness.com.

Individuals may also have the right to submit complaints to their relevant data protection authority.

17. Children’s Privacy

Our website and products are intended for adults aged 18 and older.

We do not knowingly solicit or collect personal information from children under 18 through our online store.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the situation.

Parents or guardians who believe a child has provided personal information may contact hello@klewwellness.com.

18. Customer Reviews and Testimonials

Klew Wellness may offer customers the opportunity to submit product reviews, ratings, or testimonials.

If this functionality becomes available, information submitted for public display may be visible to other website visitors.

Customers should avoid including sensitive health information, contact details, or other private information in publicly accessible reviews.

We may moderate reviews to protect privacy, prevent abuse, and comply with applicable laws.

19. Third-Party Websites

Our website may contain links to external websites, social media platforms, and third-party services.

We are not responsible for the privacy practices or content of websites that we do not control.

We encourage users to review the privacy policies of third-party websites before submitting personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

When changes are made, we will update the effective date displayed at the beginning of this policy.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

21. Contact Information

If you have questions about this Privacy Policy, the information we collect, or your privacy rights, please contact:

Klew Wellness Inc.
North Carolina, United States
Email: hello@klewwellness.com
Website: klewwellness.com