At Klew Wellness, we’re committed to making your shopping experience simple, secure, and worry-free. Below you’ll find everything you need to know about placing an order, shipping, returns, and refunds.

Order Processing & Tracking

Where’s my order?

Once your payment has been processed, you’ll receive an email confirming your purchase. If you don’t see your confirmation, please check your spam or promotions folder.

Please allow 2–4 business days for your order to be processed and shipped.

Once your order ships, we’ll send a shipping confirmation with tracking information when available.

If you have questions about your order, please contact us at hello@klewwellness.com.

Shipping & Delivery

We offer shipping to eligible domestic and international destinations.

Estimated delivery times after shipment:

• Domestic Orders: 3–10 business days

• International Orders: Up to 18 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, holidays, or other circumstances outside our control.

Shipping costs and available delivery methods will be displayed during checkout.

International customers may be responsible for applicable customs duties, import taxes, or additional fees unless otherwise indicated at checkout.

Order Cancellations & Changes

Changed your mind?

We understand! If you need to cancel or modify your order, please contact us as soon as possible at hello@klewwellness.com.

Orders may be canceled before they have shipped. Once an order has shipped, it must be handled according to our return guidelines.

Returns & Refunds

Your comfort, confidence, and safety are important to us.

Due to the intimate and hygienic nature of our products, we have specific return guidelines to help protect our customers.

Eligible Returns

Unopened and unused products may be returned within 30 days of delivery, provided:

• The product remains in its original packaging.
• All protective seals are intact.
• The product was purchased directly from klewwellness.com.
• Proof of purchase is available.

For health and hygiene reasons, opened or used products are not eligible for change-of-mind returns.

These restrictions do not affect your rights under applicable consumer protection laws.

How to Request a Return

Please email hello@klewwellness.com with your order number and reason for requesting a return.

Our team will review your request and provide instructions.

Please do not ship items back without receiving return instructions.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery whenever possible.

Include your order number, a description of the issue, and photographs if available.

We’ll review the situation and work toward an appropriate replacement, refund, or other resolution.

Please discontinue use of any product that appears damaged or defective.

The requested notification period does not limit applicable consumer rights or warranty protections.

Refund Processing

Once an eligible return has been received and inspected, we’ll notify you of the refund decision.

Approved refunds will be issued to the original payment method whenever possible.

Please allow approximately 5–10 business days after approval for the refund to appear, depending on your payment provider.

Original shipping charges are generally nonrefundable for change-of-mind returns unless otherwise required by law.

Return Shipping

Customers are responsible for return shipping costs on eligible change-of-mind returns.

For confirmed defective or incorrectly shipped products, Klew Wellness will arrange an appropriate resolution, including return shipping where applicable.

We recommend using a trackable shipping method.

International Returns

International returns may be subject to additional shipping costs and customs requirements.

Customers outside the United States may have additional statutory cancellation, return, refund, or product-conformity rights.

Nothing in this policy limits those mandatory rights. Hygiene-related return exceptions apply only where permitted by applicable law.

Product Warranty

Our return policy is separate from any applicable product warranty.

For information about manufacturing defects, warranty coverage, and claims, please review our Product Warrant.

Need Assistance?

We’re happy to help with questions about orders, shipping, returns, or refunds.

Klew Wellness Inc.
Email: hello@klewwellness.com
Website: klewwellness.com